SHIPPING AND RETURNS

📦 Shipping

• – Preparation:
• All orders are prepared and shipped within 1 to 3 business days.
• 
  – Carrier:
• Delivery is handled by DHL Group, ensuring a fast, secure, and fully tracked service.
• 
  – Covered delivery zones:
• France, Monaco, Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Spain, Estonia, Finland, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden.
• 
  – Delivery times:
• France: 5 business days
• Europe: 3 to 6 business days depending on the country

• • 🚚 Shipping Costs

• – Free delivery for all listed destinations, with no minimum purchase.
• 
  – Tracking:
• A DHL tracking link is automatically sent upon shipment.

Returns

• • • 🔁 Returns
  • – Withdrawal period:
  • You have 15 days from receipt to request a return.
  • 
    – Conditions:
  • Products must be in new, unused, unwashed condition, and returned in their original packaging.
  • 
    – Procedure:
  • Please contact our customer service at contact@eraen.eggcetera.agency to obtain return authorization.
    Once approved, you will receive precise instructions for the return, along with a return form.
  • 
    – Return shipping costs:
  • Return shipping costs are the responsibility of the customer, regardless of the shipping country.
    However, in the event of a defective item or an error on our part, we will naturally cover these costs.

• – Refund:
• It is processed within 10 to 14 business days after receipt and inspection of the returned items. The refund will be issued via the original payment method.

📩 Contact

For any questions or assistance, our customer service is at your disposal:
📧 contact@eraen.eggcetera.agency